Friday, January 22, 2010

Baby Crib Craziness

We found out that our Graco Aspen 4-in-1 crib had been recalled thanks to an e-mail from Nanny who had seen a news report on recalled cribs and internet research that led us to this site. We made a few phone calls and were told to take our recalled crib to the retailer that our crib was purchased from (Wal Mart). We returned our recalled crib to our local Wal Mart yesterday without any problems and were told to pick out a new crib that they had in stock. Decisions, decisions. We narrowed it down to the two 4-in-1 cribs (both Stork Craft) that Wal Mart had on display and then our decision was made for us when they only had one model in stock - Stork Craft Madison 4-in-1 crib with changing table (our second choice). A stock man was called and we went to the service desk where we completed the exchange (recalled crib for new crib), everything went smoothly, the manager had to do a price override since the new crib cost a little more then the old crib. The stock man along with his stock man friend (they were discussing how often they call out of work) helped us load the new crib into the van. When we arrived home Richard went right to work assembling the new crib so Isaac could sleep in his own room (for the first time). Richard immediately discovered that the left leg of the crib was messed up (the holes were not drilled in the right places). I called the Wal Mart in Franklin, KY because I knew Gallatin's Wal Mart did not have another Stork Craft Madison, I was excited that Franklin's Wal Mart did have a Stork Craft Madison crib in stock. Richard packed up new crib #1 and headed to Franklin, KY to exchange new crib #1 for new crib #2. Richard arrived home a little after 8 p.m. and again immediately started assembling new crib #2 only to discover that there were 2 left crib legs in the box and no right leg so crib #2 was not able to be assembled. We tried calling the 800 number and discovered we would have to wait till morning to talk to someone. Richard set up the pack and play in our room and we went to bed, very tired and very disappointed in Stork Craft.
We woke up this morning with a "game plan", Richard would take Daniel to school and I would call Stork Craft to see what they would do to make the problem right. I have tried calling Stork Craft all morning with no luck (busy signal). I decided to call other "close by" Wal Mart stores to see if they have another brand of 4-in-1 crib in stock. I had no luck with that, they all have a Stork Craft Madison 4-in-1. Time for another decision.....1.) exchange crib #2 for the 3rd Stork Craft Madison crib and hope the saying "3rd time is a charm" reigns true-2.) exchange crib #2 for a different crib that we don't like as much-3.) return crib #3 and get money back and go to another store in hopes to find what we like?????
Our decision-exchange crib #2 for the 3rd (and final) Stork Craft Madison and hope that the ole' saying reigns true. Richard is currently putting crib #3 together and so far every part seems to be there (we checked the box before leaving the store) and all the holes seem to be in the right place. I still have not been able to talk with anyone at Stork Craft. (I did send an e-mail) Everyone at Wal Mart (Gallatin, Franklin and Hendersonville) have been super helpful in solving our problem and they are not the ones at fault, Stork Craft is. I pray this is the end to our crib craziness (no more missing pieces, no more recalls). All the work and all the stress is worth it to keep our little guy safe.

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